Terms & Conditions

By accessing our website at icitsupport.com, submitting an intake form, or engaging ICITSUPPORT for services, you agree to these Terms & Conditions. If you do not agree, please do not use the site or request services. We may update these terms from time to time; continued use after changes means you accept the revised terms.

ICITSUPPORT provides technology services for small and mid-sized businesses, including managed IT support, server and network administration, security camera installation and configuration, website design and development, backup and disaster-recovery planning, and related consulting. Specific deliverables, timelines, and fees are defined in a separate statement of work or service agreement signed by both parties.

We aim to keep your systems running smoothly, but we cannot guarantee uninterrupted uptime or that every issue will be fully preventable. Our liability is limited to the amount paid for the service giving rise to the claim, except where prohibited by law. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss, beyond what is expressly covered in a signed service agreement.

Routine support is available by appointment and as specified in your service agreement. After-hours and emergency support may be available at an additional rate unless covered by a managed services plan. Project intake submissions are reviewed during business hours, and we typically respond within one business day.

Payments & refunds

Fees for projects and recurring services are invoiced according to the signed agreement. Deposits may be required before work begins. Refunds are handled on a case-by-case basis and are not guaranteed for work already performed or software licenses already procured.

Intellectual property

Pre-existing ICITSUPPORT materials, tools, and methodologies remain our property. Upon full payment, custom deliverables created specifically for you are generally assigned to you as specified in the project agreement, unless otherwise noted.

Governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any dispute will be resolved in the appropriate courts located in Maricopa County, Arizona.

Contact us

Questions about these terms can be directed to cxaisongkham@icitsupport.com.